Privacy Policy

1. Who We Are

Casco Viejo Walking Tours operates walking tours in Casco Viejo, Panama City, Panama. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or book a tour with us.

If you have questions about this policy, contact us at hello@cascoviejowalkingtours.com.

2. Data We Collect

We collect the following personal data when you book a tour or contact us:

• Identity data: first name, last name
• Contact data: email address, phone number (if provided)
• Booking data: tour selected, date, number of participants, special requirements
• Payment data: processed securely by our booking platform (Bokun). We do not store card details.
• Communication data: messages sent via our contact form or email

We also collect standard web analytics data (pages visited, browser type, approximate location) to improve our website. This data is anonymised and not linked to individuals.

3. How We Use Your Data

We use your personal data only to:

• Process and confirm your tour booking
• Send booking confirmations and pre-tour information
• Respond to your enquiries
• Send post-tour follow-up (you may opt out at any time)
• Comply with legal obligations

We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services to operate our business:

• Bokun — tour booking and payment processing. Their privacy policy is available on the Bokun website.
• Google Analytics — anonymised website traffic analysis

These services have their own privacy policies. We encourage you to review them.

5. Data Retention

We retain your booking data for up to 3 years for accounting and legal purposes. Contact enquiries are retained for 12 months. You may request deletion of your data at any time (subject to legal retention requirements) by emailing us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at hello@cascoviejowalkingtours.com.

7. Cookies

Our website uses only essential cookies required for the site to function. We do not use advertising or tracking cookies. Analytics data collected via Google Analytics is anonymised.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Payment data is handled exclusively by our secure booking platform and is never stored on our systems.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests, contact us at hello@cascoviejowalkingtours.com or visit our Contact page.